• Exciting opportunity to join a fast-growing Indigenous company.
• Full-time position (part time/job share also considered)
• Immediate start, flexible work environment, great leadership and culture

Make your mark with an award-winning Indigenous company and contribute to excellence in service delivery. 

About Evolve FM ...

Evolve FM is the only Indigenous full-service property and integrated facilities management company in Australia and is Australia’s only Indigenous property services provider under the whole of Australian Government property services arrangement. With a vision of “Equity through Opportunity”, Evolve FM seeks to use the medium of first-class property services to provide employment and economic opportunities for Australia’s first peoples, while being open to employees of all backgrounds and aspirations.

Evolve FM is an inclusive, welcoming, flexible, and empathetic workplace where you can bring your whole self to work and balance your commitments and responsibilities outside work.

Evolve FM operates in the Commercial Real Estate sector and has the backing of two industry-leading organisations in Indigenous-owned construction and services company Pacific Services Group Holdings (PSGH) and global real estate firm Jones Lang LaSalle (JLL). We deliver for our clients best-in-class property and facilities management services.  Our innovative approach and service quality were recognised in the ACT Telstra Business Awards, where we were awarded the ACT Winner for Indigenous Excellence. 

We are also a multi-award-winning Supply Nation Certified Supplier, and we are always looking for great people to join our team!

About the role ...

The Facilities Administrator is responsible for providing high quality services/ products and achieving efficiencies.  Directly engaged in the operations of the business, the role is accountable for enhancing the reputation and image of Evolve FM through exemplary customer interaction and service delivery. 

Key responsibilities will include:

• Ensuring service delivery meets and ideally exceeds client expectations and established service levels and/ or benchmarks
• Work to defined procedures and outputs keeping Evolve FMs image and reputation at the forefront of performance of role
• Assist the Facilities Managers with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
• Assist in the training and inductions of contractors.
• Oversee maintenance requests logged on the system and ensure optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
• Ensure compliance checks as required by statutory regulations and industry guidelines are accurately maintained
• Ensure building condition and property classification data is properly managed and coordinate activities to ensure that the integrity of the equipment is maintained
• Proactively engage stakeholders to ensure that on site client’s expectations are met and ensure vendors are well-managed, delivering services on time and within budget
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements
• Make suggestions to manager in ways to achieve service delivery efficiencies and/ or cost reductions within accountabilities
• Assist Manger with continuous process improvement, problem solving and best practice reviews
• Delivering accountabilities assigned within KPIs and service level agreements as well as the annual operational plan for area of responsibility.

About you ...

We are seeking a motivated self-starter with a proven track record of successfully delivering best practice and quality to the organisation, your team and clients, who thrives on building relationships and providing service excellence.

Proactive with a keen eye for detail and the ability to balance multiple priorities, while possessing a can-do attitude; our ideal candidate will have the following experience:

• Experience a transferrable/ related field
• Knowledge of local occupational health and safety requirements
• Good computer and software knowledge
• Knowledge of work health and safety requirements
• Track record of excellent customer service and service delivery
• Have a clearance to work with Children in NSW or ability to obtain one
• Able to work within defined procedures and outputs

Ideally the successful candidate will also possess:

• Experience in a similar role (within facilities, property management or other related field with service requests/ work orders etc.)
• An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Knowledge of vendor management for specialised services

Please see the attached Position Description for more information on this role along with the other personal characteristics we are looking for in our ideal candidate. Please see www.evolvefm.com.au for more information about what we do.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

This is a high priority role we are wishing to fill as quickly as possible, therefore applications will be reviewed and considered as they come in, so please apply as soon as possible if you are interested in this role.